CANCELLATION & REFUND POLICY
1. You've agreed to register for the course date indicated, upon receiving your application strictly no cancellation or withdrawal is allowed. Unless due to medical condition (such as hospitalization, surgery, mobility issues) with medical proof from clinic or hospitals.
2. In the event of no-show or absence without valid reason (aside from medical or hospitalization) 100% of the course fees will be imposed and no refunds will be made.
3. In the event of no-show or absence without valid reasons, and you would still want to attend the course on another session/date then you're eligible to pay 100% of the course fees of the next session.
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FEES FUNDING POLICY
4. If you are using WSQ/SSG/SFC fundings for your course fees, you are required to meet at least 75% attendance. Failure to do so, you will not be able to claim for funding. You are required to pay the full course fees to WOWREAL directly.
5. You must sit and "pass" all required test and assessment. If you fail the assessment and re-test, you are liable to pay the full course course without WSQ funding.
6. In the event of no-show or absence without valid reason (aside from medical or hospitalization) 100% of the course fees will be imposed and no refunds will be made. If you are using WSQ/SSG/SFC fundings for your course fees, WOWREAL will proceed to cancel your claim and you are required to pay the full course fee to WOWREAL directly.
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POSTPONEMENT POLICY
7. In the event of unforeseen circumstances, and you are unable to attend the registered course dates, please write to us via email or WhatsApp at least (7) days in advance before class commencement. You are allowed to postpone for only for maximum (1) once only. For cases of postpone, if you fail to inform WOWREAL at least (7) days in advance from the course commencement date, then postpone is strictly not allowed and you are required to attend the course. (*unforeseen circumstances will meant reasons such as medical hospitalisation, demise of your immediate family members, required to attend court hearings.)
8. WOWREAL reserve the right to reschedule or postpone any class due to unforeseen circumstances. Reasons for this may be, but not restricted to, low enrolment numbers and tutor availability. Every effort will be made to inform participants of change.
Reschedules dates are at the sole discretion of WOWREAL, in the event that participants are unable to attend the reschedule dates, no refund will be provided.
9. In the event the course is cancelled by WOWREAL, participants may obtain a 100% full refund of course fees.
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NO LIABILITY POLICY
10. WOWREAL is no way sponsored, affiliated, endorsed or administered by, or associated with the platforms (Eg, Facebook, Google or any other sites or platforms) shared during the course.
11. In the event that your account is restricted and/or barred and/or banned, by any. platforms (before, during, or after) your course , WOWREAL shall not be responsible or liable, under any circumstances or in any event whatsoever. Please direct your account issues to the platform directly.
12. In the event you account is restricted by the platforms (before, during, or after) your course, you are required to attend and complete the course, strictly no cancellation or refund is allowed.
13. WOWREAL will not be held responsible for the contents you created in your marketing or advertising materials (before, during, or after) your course. You are advised to check under your industry council or relevant government agencies (whichever that applies.) to ensure that your content does not misrepresent or violates the prevailing laws of Singapore.
14. WOWREAL shall not be liable for any of your credits or payments that you administered with the platforms (Eg, Facebook, Google or any other sites or platforms) during the course. Any conflicts of your payment or credit you are to liaise with your bank or the platform directly.
15. WOWREAL shall not be liable for the loss or damage to any personal belongings left unattended during the course.
16. WOWREAL in no way guarantees your success, knowledge, understanding level, and skills acquired during the course. You are fully responsible, liable and held accountable for the learning outcomes or objectives of the course you attended.
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MARKETING & PUBLICITY POLICY
17. Photographs and videos taken during course may be used for newsletter, bulletin board, website, social media, or other publications for marketing purposes. WOWREAL owns the full rights and permission to use any photograph or photographic image including video or video stills taken during the course within WOWREAL premises or any premises which the event is conducted. The photographs or videos will be used for nothing other than the legitimate business purposes, including but not limited to WOWREAL's management or employee online sites.
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SAFETY & HEALTH POLICY
18. WOWREAL shall not be liable for injury or damage, in or about the premises of WOWREAL during the course.
19. In the event of any food or beverages catered provided by WOWREAL, consumption of any beverages or food catered by WOWREAL is at your own risk, WOWREAL shall not be held liable for any medical condition, emergencies, hospitalisation arises. You are fully responsible and liable for any food intake you consume.
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CLASS RULES
20. No food and drink (except eg, mineral water, plain water) to be brought into classroom, strictly no eating and drinking in class premises.
21. No disruptive behaviour (eg, loud outburst, asking questions at inappropriate times, interrupting the trainer while class is on-going), or any other inappropriate behaviour that may disrupt the class, trainer, or other learners.
22. Punctuality;
22.1 Be punctual for class, time of commencement has been shared to you via email.
22.2 Be punctual for class, for all short breaks and lunch time breaks.
Failing to keep with the punctuality of the class, WOWREAL reserves the right to imposed a fine of SGD $50 fine for each time of violation.
23. Any repeated offences of the class rules, or disruptive behaviours, WOWREAL reserves the right to expel you out of the class, 100% of the course fees will be forfeited and no refunds of course fee will be made to you. If you are using any government fundings, you are required to pay the amount in full by cash to WOWEAL directly. You are to return all training materials to WOWREAL.
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OTHERS
24. In the event that in-physical classroom training is not made possible (due to covid19 or any other national government law or regulations), WOWREAL reserves the right to convert physical to virtual training, until classroom training can resume. You are required to attend the course through different mode of training delivery, no cancellation or withdrawal will be allowed for such circumstances.
